Privacy Policy

1. Introduction

NeverMiss AI respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service at nevermissai.co. Please read this policy carefully.

2. Information We Collect

We collect information that you provide directly to us, including your name, email address, phone number, business information, and payment details. We also collect call data and transcripts generated through our AI receptionist service to improve performance and provide you with accurate records of customer interactions.

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our AI receptionist service; process transactions; communicate with you about your account; provide customer support; and comply with legal obligations. Call transcripts may be reviewed for quality assurance and service improvement.

4. Information Sharing

We do not sell your personal information. We may share information with third-party service providers who perform services on our behalf, such as payment processing and cloud hosting. We may also disclose information if required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. To exercise these rights, please contact us using the information below.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and improve our service. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our service.

8. Third-Party Services

Our service may integrate with third-party calendar, CRM, or communication tools you authorize. Your use of these integrations is subject to the respective third parties' privacy policies. We encourage you to review those policies before connecting your accounts.

9. Data Retention

We retain your personal information for as long as necessary to provide our service and fulfill the purposes outlined in this policy. Call recordings and transcripts are retained according to your subscription plan and applicable legal requirements. You may request deletion of your data by contacting us.

10. Children's Privacy

NeverMiss AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date. Your continued use of the service after changes indicates your acceptance.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Business: NeverMiss AI
• Owner: Alvaro Diaz
• Location: Meridian, Idaho
• Website: nevermissai.co